It offers listening support where students can discuss anything in a series of twenty minute sessions. The listeners do not seek to judge; if it is important to the child it is worth hearing about. It also has professional counsellors who can help young people who may have more serious issues and need assistance in coping with their lives. Additionally, it offers workshops for up to eight people who can help each other but it is about listening, not directing or advising.
Perhaps, unsurprisingly, the areas that are most commonly reported are family related especially the breakdown of relationships, anxiety, depression and anger. The service is confidential and can be a gateway to further facilities but it also offers advocacy for children and support to the Youth Parliament.
It is a local charity run by deeply committed people who managed to see 1,157 children in 2016 in 3,888 sessions. It can be visited in its Bath offices and has sessions in the Midsomer Norton Town Hall with most callers having heard about it through word of mouth. Anyone who wants to get in touch can call 01225 312481; it is so important young people know that a sympathetic, non-judgemental ear is available.